Questions, answered.
The essentials about availability, services, the app, payment and support.
What is Jhatpat?
Jhatpat is a local-services platform that brings everyday home, repair, mobility, care and lifestyle services together in one app, with verified local partners, opening city by city across Tier-2 India.
How do I book?
Use the Jhatpat app on Android. Choose a service, pick instant or a slot, and send your request at the price you name. Partners accept it or send their offer; you pick one and get a booking ID and live status.
How is the price set?
Every service shows what is included and what is not. Jhatpat shows no price of its own: you name your price in your request; partners accept it or send their own offer, and you pick the one you want. Time-based services (home help, care) are priced per 30 minutes or per hour; for repairs the partner sends a quote in the app before any extra work starts.
When do I pay?
After the work, you pay your partner directly — in cash or by UPI to their own UPI ID. Jhatpat never takes payment from you. The app shows the exact amount first: the agreed price, any extra work you approved in the app, waiting charges and coupons. Once you have paid, confirm it in the app. Rides, courier and moves are estimated by distance and settled on the actual route. Scrap pickups pay you. There are no hidden charges.
Where is Jhatpat available?
We open one city at a time, neighbourhood by neighbourhood — Ranchi, Lucknow, Dhanbad and Varanasi are on the way. The app shows exactly what is live at your address, and you can ask for your city at [email protected].
Are partners verified?
Yes. Every partner completes government-ID and address verification plus a live selfie check, and a training session before their first job. Jobs start only with a 4-digit code from you, and every booking has in-app support.
Can I book the same person every week?
Recurring bookings let you set days, time and duration. We assign the same partner whenever possible and tell you if that changes.
What if I need to cancel?
Cancel from the app — there is no cancellation fee. If you often cancel late, after a partner is on the way, new bookings may be paused for a few days. Details are shown before you cancel.
Can I join as a service professional?
Yes. Sign up at partner.myjhatpat.com in about 3 minutes: your mobile number, your work, your area and a photo of your Aadhaar. Your selfie, UPI and any licence your work needs can be added later, before your first job. Verification and a short training session follow in your city.
Are care services medical?
No. Elderly companion, babysitting and pet care are non-medical by default unless a separately qualified medical service is explicitly listed.
Do partners bring supplies?
Partners bring their own basic tools. For home help and cleaning, everyday supplies (broom, mop, detergent) are yours unless the service lists them as included.
How do I reach support?
From the Help section inside the app, or by email at [email protected]. Support is available 8 am – 10 pm in Hindi and English.
Still have a question?
Email [email protected] — a person answers.