Policies.
Everything that applies when you book, or work, through Jhatpat — in plain English, the same text inside the app and on our Google Play listing.
Yurix Ventures Private Limited · CIN U62090UP2025PTC215977 · Grievance Officer: Anmol Mishra · [email protected] ·
When you book.
Terms of Service
The agreement between you and Jhatpat when you book through the platform.
Version 1.7 · effective 1 Nov 2026
Privacy Policy
What we collect, why, who sees it, how long we keep it, and the choices you have.
Version 1.10 · effective 1 Nov 2026
Cancellation & Refund Policy
Free-cancellation window, late fees, no-shows, partner cancellations, refund timing.
Version 1.4 · effective 1 Nov 2026
Grievance Redressal & Customer Support Policy
How to reach us, what to include, our 24-hour / 15-day timelines, and how to escalate.
Version 1.2 · effective 1 Nov 2026
Safety, Trust & Regulated Services Policy
Verification, start codes, conduct, home access, children and elders, and who is responsible for regulated services.
Version 1.3 · effective 1 Nov 2026
Acceptable Use, Reviews & Community Policy
What is not allowed on Jhatpat, how reviews work, and how we moderate.
Version 1.2 · effective 1 Nov 2026
Account & Data Deletion Policy
How to delete your Jhatpat account and data, what is deleted and what the law makes us keep.
Version 1.1 · effective 1 Nov 2026
When you work through Jhatpat.
Service Partner Terms
The agreement for professionals, shops, agencies, drivers, recyclers and NGOs who take jobs through Jhatpat.
Version 1.4 · effective 1 Nov 2026
Service Partner Privacy Notice
What we process about partners, what customers see, retention and rights.
Version 1.8 · effective 1 Nov 2026
Partner Rules and Agreement
The main points of the Partner Terms in plain words, shown before you submit your application.
Version 1.1 · effective 25 Oct 2026
Partner Declarations
The statements you confirm when you apply: your age, that your details are true, and for drivers, your licence.
Version 1.0 · effective 29 Sept 2026
Referral Rules
How anyone can earn for bringing a new partner to Jhatpat by their mobile number: which jobs count, when rewards are paid, and how long they are kept.
Version 1.3 · effective 1 Nov 2026
Questions or complaints
Booking support: Help & support in the app (call-back and chat). Formal grievances: Anmol Mishra, Grievance Officer, Yurix Ventures Private Limited, Plot No. 73, Vishnu Lok, Kanpur Road, Lucknow, Uttar Pradesh 226023, India · [email protected]. Acknowledged within 24 hours, resolved within 15 days — see the Grievance Redressal & Customer Support Policy.