Service Partner Terms.

1. Who these Terms apply to

These Service Partner Terms ("Partner Terms") are an agreement between you — an individual professional, shop, agency, driver, recycler, NGO or other business that offers or fulfils services through Jhatpat ("Partner", "you") — and Yurix Ventures Private Limited (CIN U62090UP2025PTC215977, registered office at Kanpur Road, Lucknow, Uttar Pradesh 226023) ("Jhatpat", "we"). You accept them electronically when you apply in partner mode of the Jhatpat app, and again each time they change. The Terms of Service, Safety, Trust & Regulated Services Policy, Acceptable Use, Reviews & Community Policy, Service Partner Privacy Notice and the commercial schedule shown in the app (fees, dues limit, payout cycle, penalties, rate cards) form part of these Partner Terms. Category schedules for regulated services are shown before the related skill is activated.

2. Independent business relationship

You operate as an independent contractor. You decide when to go online, your service radius and which skills to offer, and you may work for others. Nothing in these Partner Terms creates an employment, partnership, joint venture, agency or franchise relationship, and you may not represent yourself as an employee or agent of Jhatpat or make promises on its behalf. You are responsible for your own personnel, tools, materials, vehicles, insurance, taxes, statutory registrations and compliance with every law that applies to your trade. Jhatpat provides the marketplace, verification and support described in the Terms of Service, and collects its platform fee from you; today it does not collect customers' payments for your jobs; it does not supervise how you perform a job beyond the published scope, checklist and safety standards.

3. Eligibility, onboarding and documents

You must be at least 18, hold a valid Indian mobile number, and complete verification: government ID (a photo of your Aadhaar or another accepted ID taken in the app) checked by our team against a selfie taken in the app, PAN where required for payouts, a UPI ID or bank account in your name, a police-verification certificate (required of every partner, before your first job), and the documents your partner type requires — driving licence, vehicle registration, insurance and permits, shop and GST registration, PSARA licence, IRDAI registration, CPCB / SPCB authorisation, NGO registration or drug licence. Everything you submit must be accurate and current; you must upload renewals before expiry and tell us within 24 hours of any suspension, cancellation or material change. A skill goes live only after its documents are verified and its training is completed. We may re-verify at any time and may obtain verification information from authorised vendors and official sources.

4. Service standards

For every job you accept you agree to: arrive within the promised window and go online only when you can take jobs; start the job only after entering the customer's 4-digit start code at their door; perform the published scope with reasonable skill and care, following the checklist and capturing the photos and confirmations the app asks for; carry the tools, consumables and safety equipment your trade needs; obtain the customer's approval in the app before any extra time, add-on, part or work that increases the price; keep the customer's home, belongings and data safe; wear the Jhatpat ID and any uniform or hygiene kit the category requires; and leave the work area clean. Time-based jobs end at the booked duration unless extra time is approved in the app.

5. Pricing, quotes and cash

Prices are offers: you accept the customer's price or send your own, and once the customer chooses your offer you honour that price. Where you publish your own list price or visit fee, that price is fixed. For repairs you inspect first and send an itemised quote (labour, parts with brand and warranty, taxes) in the app; work starts only after the customer approves it. You collect from the customer directly only the amount the app shows for the job (the accepted price, plus anything the customer approved in the app, less any coupon), in cash or by UPI to your own verified UPI ID, as the app allows, and you mark it collected in the app with the amount and the method. If the customer pays a different amount, record the amount you actually received. Quotes may not be inflated, split or manipulated, and you may not charge for anything not shown in the app.

6. Platform fee, dues and payouts

Today customers pay you directly for your jobs. For each job you collect, you owe Jhatpat the platform fee shown in the commercial schedule and on the offer before you accept, GST included, plus any statutory amount the app shows for that job (such as TDS under section 194-O of the Income-tax Act, or GST under section 9(5) of the CGST Act, where it applies) and penalties under section 9. Together these are your dues, shown in the app with the date they are due. You pay them in the app through Jhatpat's payment partners; there is no top-up in advance. When your dues pass the limit shown in the app, new offers stop until you pay. There is no wallet and nothing to withdraw: a referral reward you earn is taken off your platform fee dues under the Referral Rules and has no cash value. Tips are not handled through Jhatpat. If a support review finds that a customer is owed money they paid you, you refund it to the customer directly. Your statement in the app is the record of every job, amount collected, fee, deduction and payment; raise any dispute within 7 days from Earnings → Help. Scrap and buyback partners pay customers directly, at the door, the amount the customer accepts in the app.

When online payment is offered for a job, Jhatpat collects that customer payment and pays you every Monday for the previous Monday-to-Sunday week, to your UPI ID or bank account, after deducting the platform fee, statutory deductions, customer refunds attributable to you, and penalties under section 9. You are responsible for your own GST registration, invoicing and income-tax obligations; Jhatpat issues you a tax invoice for its platform fee where the law requires.

Tax invoice for the service. If you have a GSTIN registered in the app, the tax invoice for the service is issued in your name under your GSTIN. If you have no GSTIN in the app, Jhatpat issues that invoice under its GSTIN 20AABCY9496N1ZM (Yurix Ventures Private Limited), as the e-commerce operator. If you are registered for GST, add your GSTIN in the app.

7. Customer data

Customer information (first name, address, masked number, booking details, photos) is provided only to perform the booking. You may not save, copy, share, sell or use it for any other purpose, contact a customer outside the app, send marketing, build a contact list, or move a customer off-platform. You keep it secure while the job is open and delete any local copy when it is done. Misuse of customer data ends your access immediately and may be reported to the authorities under the DPDP Act, 2023.

8. Conduct and safeguarding

You and your staff must not harass, discriminate against, threaten, sexually harass, exploit, steal from, stalk, photograph without consent or abuse any customer or member of their household, and must not work while intoxicated. For jobs involving children, elders or dependent adults you follow the guardian's instructions, never transport, medicate or photograph them, never take them outside the booked scope, and hand over only to the adult named in the booking. You respect a customer's dignity, privacy and belongings, and report any safety incident in the app the same day.

9. Reliability and penalties

Accept only jobs you can fulfil. Declining a request never affects your rating. The commercial schedule sets the penalties for a late cancellation (after acceptance), a no-show and a late arrival, which are added to your dues; three late cancellations or two no-shows in a rolling 30 days pause instant requests for 7 days, and repeated occurrences, unsafe conduct, quote manipulation or a rating below the published threshold lead to retraining, suspension or termination after review. Penalties compensate the customer and the platform and are the amount stated in the schedule, plus any refund owed to the customer.

10. Regulated services and licences

You may offer a regulated service only within the scope of a valid licence or registration that we have verified: security guards only through a PSARA-licensed agency; insurance help only as an IRDAI-registered professional; medicines only from a licensed pharmacy and only against a valid prescription; e-waste only as a CPCB / SPCB-authorised recycler; donations only as a registered NGO; rides, courier and moves only with the permits and insurance your vehicle and service require; locksmith work only after checking the customer's ID and proof of residence; buyback only after the IMEI or serial check passes. The licensed entity remains responsible for the regulated service, its outcome and its own regulatory obligations. A skill is suspended the moment its licence expires or cannot be verified.

11. Staff, vehicles and subcontracting

An agency, shop or operator may deploy only staff, drivers and vehicles that it lawfully engages and that Jhatpat has verified and listed under its profile, and remains fully responsible for their conduct and compliance. You may not send an unverified person in place of the assigned worker, share your login, or subcontract a job.

12. Safety and the right to refuse

Stop and escalate through the app if a job is unlawful, unsafe, materially different from the booking, involves an undisclosed hazard (gas leak, live wiring, structural risk), needs a licence you do not hold, or if a customer is abusive. You are never penalised for refusing unsafe or unlawful work. You follow the Safety, Trust & Regulated Services Policy and the training for your category.

13. Reviews and evidence

Jhatpat collects ratings, complaints, photos, timestamps and location records for every job. You may respond to a complaint through the app but may not manipulate ratings, create fake bookings, offer inducements for reviews or pressure a customer to change truthful feedback.

14. Platform use and intellectual property

Your access to the app is a limited, revocable licence to run your business on the Platform. You may not scrape, reverse-engineer, copy or interfere with the app, use the Jhatpat name or logo outside the app without written permission, or impersonate Jhatpat staff. Jhatpat may use your name, photo, rating and skills to present you to customers.

15. Records and audit

Keep reasonable records of completed jobs, invoices, licences, staff and vehicle documents for 3 years, and provide them within 7 days of a reasonable request for a customer dispute, safety review, fraud investigation or regulatory audit.

16. Suspension and termination

Either party may end this relationship at any time — you by deleting your partner profile, we by deactivating it — with your dues settled after open jobs and disputes close. We may suspend a skill or your account immediately for a lapsed document, a credible safety allegation, fraud, misuse of customer data, off-platform dealing, repeated policy breach, a legal order or material customer risk; where appropriate you may submit an explanation through the Grievance Officer within 7 days and we review it within 15 days. Sections 7, 13, 14, 15, 17, 18, 19 and 21 survive termination.

17. Liability and indemnity

You are responsible for your own acts and omissions and those of your staff. You will indemnify Yurix Ventures Private Limited, its directors and employees against claims, losses, penalties and costs (including reasonable legal costs) arising from your negligence, unsafe or defective work, breach of law or licence conditions, misuse of customer data, infringement of third-party rights, fraud or wilful misconduct. Jhatpat's liability to you is limited to the earnings Jhatpat holds or owes you for the jobs concerned and excludes indirect or consequential loss and loss of earnings. Nothing here limits liability that cannot be limited under Indian law.

18. Confidentiality and non-circumvention

Customer, pricing, rate-card, operational, security and business information you receive through Jhatpat is confidential and may be used only to perform jobs. During the relationship and for 12 months after it ends you will not solicit or serve a customer first met through Jhatpat outside the Platform for a Jhatpat service.

19. Governing law and disputes

These Partner Terms are governed by the laws of India. Any dispute that is not resolved through the Grievance Officer within 30 days is referred to arbitration by a sole arbitrator appointed by mutual agreement (failing which under the Arbitration and Conciliation Act, 1996), seated in Lucknow, Uttar Pradesh, conducted in English or Hindi, with the award final and binding; either party may seek urgent injunctive relief from the courts at Lucknow. Consumer disputes raised by a customer are handled under the Terms of Service.

20. Changes

We may update these Partner Terms and the commercial schedule for legal, safety or operational reasons. Changes to fees, the payout cycle or penalties are announced in partner mode at least 15 days before they take effect; other changes at least 7 days. Continuing to accept jobs after the effective date is acceptance.

21. Notices and contact

Notices to you are given in partner mode, by SMS, WhatsApp or email to your registered details. Partner support: partner mode → Profile → Help, [email protected]. Grievance Officer: Anmol Mishra, Managing Director, Yurix Ventures Private Limited, Kanpur Road, Lucknow, Uttar Pradesh 226023. Jhatpat never calls or messages asking for your OTP, PIN, password or a payment to a personal account. Report such calls to [email protected].

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